When will I receive order?
After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email and SMS.
After successful verification, you can expect to receive your order within 2 to 4 working days.
If you have ordered an international item(s), lead time may vary from 5 to 12 working days depending on the courier.
What if I am not home when the package arrived?
If you are unavailable to receive your package when it arrives, we may try to re-deliver it to you at another time.
Kindly contact us and we will update you on the status of your parcel.
Can deliver the package to my office?
ASIA KSC will deliver your order following the address you provide during checkout, whether it is your house address or office address.
Can I pick up my order at ASIA KSC Office?
Sure, you can . you can contact us first.
Why do I get on email notification from ASIA KSC saying my shipping address is incomplete?
Your provided shipping address may lack information on unit or floor number.
A complete and qualified address should contain a street address, unit / floor number and post code.
This is to help our courier locate your shipping address more accurately and easily.
Why did I receive a notification that my item is Delivered when I have not yet received the item?
Please contact us right away if you received a notification that your item is Delivered, but you have not yet received the item.
Our Customer Service team will investigate the matter and get back to you as soon as possible.
In the mean-time, we suggest you to confirm with your family members or other persons who might have received the parcel on your behalf.
How much does it cost for shipping fee ?
ASIA KSC offers free shipping for orders above 40 SGD. If your order is below 40 SGD, you will be charged a fee of 3.99 SGD/order for prepaid orders, or 5 SGD/order for Cash on Delivery orders.
Free shipping may be enjoyed in conjunction with a voucher code or automatic discount. For voucher codes and automatic discounts, the qualifying amount is the total amount of the product purchased after the voucher code or discount is applied. Vouchers and automatic discounts do not apply to shipping fees, unless otherwise stated.
ASIA KSC reserves the right to change or discontinue free shipping at any time.